Terms and Conditions

Welcome, and thank you for your interest in K a k t u s ®!

We appreciate you reviewing and following these guidelines so that we can continue to be your source for pure, natural, and effective personal care products. These terms of service (“Terms”) are between you and K a k t u s ®) (“K a k t u s ®,” “we,” “our,” or “us”), and establish the terms that apply to you when you use the Service (as defined below).

BY USING THE SERVICE OR BY CLICKING “I AGREE” YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND YOUR AGREEMENT TO BE BOUND BY THESE TERMS. YOU MAY NOT USE THE SERVICE IF YOU DO NOT AGREE TO THESE TERMS. We are constantly improving the Service, so these Terms may need to change as we do. We can change these Terms at any time, and if we do, we will make reasonable efforts to provide you with prior notice of any material changes. Your continued use of the Service after any change to these Terms means that you accept the new version. You should consult these Terms each time you access the Service to view any changes. These Terms were last modified on the date indicated above.
AS DESCRIBED BELOW, THESE TERMS PROVIDE FOR THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND LIMIT THE REMEDIES AVAILABLE TO YOU IN A DISPUTE. YOU CAN OPT OUT OF THIS AGREEMENT TO ARBITRATE BY CONTACTING hello@kaktus-oil.com WITHIN 30 DAYS AFTER FIRST ACCEPTING THESE TERMS AND STATING YOUR FIRST AND LAST NAME AND THAT YOU DECLINE THIS AGREEMENT TO ARBITRATE.
Please review our Privacy Policy (located at https://kaktus-oil.com/privacy-and-cookie-policy/) which explains how we collect, use, and share information about you when you access or use the Service. By accepting these Terms, you agree to the Privacy Policy.
Use of the Service.

  1. Service. The “Service” includes: (1) our website (the “Site”) (located at https://kaktus-oil.com/), as may be updated, relocated, or otherwise modified from time to time, and which facilitates your purchase of our personal care products (“Products”); and (2) all content on the Site and all intellectual property rights arising out of or related to the foregoing. Any person who accesses or uses the Service, whether on their own behalf or on behalf of any third party, is a “User.”
  2. Right to Access. Subject to your compliance with these Terms, you have a limited, revocable right to access and view the Site for the purpose of purchasing Products.
  3. Accounts; Registration; Restrictions.
  4. K a k t u s ® Users. At check-out, you may be prompted to register for an K a k t u s ® account. If you choose to create an account, you must complete the registration process by providing us with current, complete, and accurate information, as prompted by the applicable registration form.
  5. Accuracy of Information. You acknowledge that if you provide any information to us that is not current, complete, or accurate, K a k t u s ® may terminate these Terms and your continued access and use of the Service. You agree to update your information if it is no longer current, complete, and accurate.
  6. Closing your Account. You may close your account at any time and without cost, but you will remain liable for any outstanding purchases as well as any fees or other charges incurred in connection with your account. K a k t u s ® will not issue refunds for amounts previously incurred through our Service once you close your account. You can close your account by following the instructions on the Site or by emailing hello@kaktus-oil.com.
  7. You represent and warrant that: (1) you are at least 18 years of age; (2) you have not been previously suspended or removed from the Service; and (3) your registration and your use of the Service is in compliance with all applicable laws. K a k t u s ® provides the Service from the EU. If you are using the Service from outside the EU, the Service may not be appropriate or permitted under applicable law. It is your responsibility to use the Service in accordance with all applicable law in any jurisdiction that applies to you.
  8. Credentials. As part of the registration process, you might be asked to select a username, password, or other login credentials. You are responsible for maintaining the security and confidentiality of your login credentials. You agree to notify K a k t u s ® immediately of any unauthorized use of your account or any other breach of security. To notify us, contact us at hello@kaktus-oil.com. You are responsible for all use of the Service occurring under your account and all content posted with your account on the Service. You may not share your login credentials with any third party. K a k t u s ® will not be liable for any loss that you incur as a result of someone else using your login credentials or account.
  9. Your Responsibilities. You may use the Service solely for lawful purposes, and you may not (and you may not allow or assist any third party to):
    • place Product orders with stolen credit card information, or falsely claim that you have not received your Product order;
    • use, copy, modify, create derivative works, install, transfer, or distribute the Service, except as specifically described in these Terms and any usage limitations communicated to you;
    • rent, lease, or otherwise permit third parties to use the Service, or reformat, mirror, or frame any portion of the Service;
    • circumvent or disable any security features of the Service, or probe, scan, or test the vulnerability of the System;
    • gain unauthorized access to the Service, to other Users’ accounts, names, or personally identifiable information, or to other computers or websites connected or linked to the Service;
    • use the Service to distribute any viruses or other malicious code, or to transmit large amounts of data in a way that would be expected to have a detrimental effect on the Service;
    • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or reproduce or circumvent the navigational structure or presentation of the Service or its contents;
    • reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, or algorithms related to the Service (except to the extent this restriction is prohibited by applicable law);
    • use the Service to transmit (i) any content or information that is unlawful, fraudulent, threatening, harassing, abusive, hateful, libelous, defamatory, obscene or otherwise objectionable, (ii) any material, non-public information about individuals or companies without the authorization to do so, (iii) any trade secret of any third party, and/or (iv) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us), or engage in spamming or flooding;
    • restrict, discourage, or inhibit any other User from using the Service;
    • disclose personal information about a third party or another User on the Service or obtained from the Service without the consent of such third party or User, or solicit, harvest, or collect information about other K a k t u s ® Users without their consent;
    • violate any applicable international, federal, state, provincial, or local laws or regulations;
    • use the Service in violation of K a k t u s ®’s or any third party’s intellectual property or other rights;
    • express or imply that any statements you make are endorsed by K a k t u s ®, without our prior written consent in each instance; or
    • use or access the Service to build a competing service.
    We may take any legal action and implement any technical remedies to prevent the violation of these restrictions and to enforce these Terms.
  10. Prices and descriptions for Products are subject to change without notice. We do not guarantee that the description (including Product weight, color, pricing, and other specifications) will be accurate, complete, reliable, current, or free of errors (each, an “Error”). In the event of an Error, whether on the Site, in an order confirmation, in processing an order, delivering a Product, or otherwise, we reserve the right to correct such Error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Further, K a k t u s ® is under no obligation to accept or fulfill an order for a Product that was advertised at an incorrect price, and we may reject or cancel those orders. We may limit the sales of Products to any person, geographic region, or jurisdiction. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We may limit the quantities of any Products that we offer, and may discontinue any Product without notice. We do not warrant that the quality of any Products you purchase will meet your expectations. We have made every effort to display as accurately as possible the colors and images of our Products. We cannot guarantee that your computer monitor’s display of any color will be accurate. We may refuse any order you place with us. If we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number you provide.
  11. Shipping and Returns. Returns
    The returns policy is for goods purchased on the website. We hope you will be delighted with your order. We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
    Should you wish to cancel your order and return any goods, please notify us within a period of 14 working days beginning with the day following the day of delivery to you, by emailing us at hello@kaktus-oil.com.
    Please provide full details of the customer order number and the goods which are being returned.
    On receipt of the returned goods, we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
    To improve our service, please let us know the reason for returning any goods. Return the parcel by RECORDED DELIVERY to the following address:
    Customer Services, K a k t u s ®
    hello@kaktus-oil.com
    We cannot be held responsible for returned goods that do not reach our Returns Department.
  12. General
    Any inaccuracy in the contact details or postal details provided may delay or prevent delivery we are not liable for such delay or non-delivery. Any items returned to sender will be considered unwanted.
  13. Worldwide Tracked Delivery
    Please contact us on hello@kaktus-oil.com for details of our worldwide tracked delivery coverage.
  14. Content Submitted to the Service.
  15. User Content. Certain features of the Service may permit Users to upload content to the Service, including contest entries (“User Content”). You own any User Content you provide. Except as expressly described in these Terms, no ownership rights in the User Content are transferred to K a k t u s ® by these Terms.
  16. License to K a k t u s ®. By sending us User Content or by posting or publishing it to the Service, you grant K a k t u s ® and its designees a worldwide, non-exclusive, sublicenseable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publish, publicly display, and use such User Content in any media now known or hereafter developed, to provide the Service to you and other Users and to enhance and develop the Service, including by marketing and advertising the Service, without compensation to you.
  17. Responsibility for User Content. You are solely responsible for your User Content and the consequences of uploading it to the Service. None of the User Content will be subject to any obligation, whether of confidentiality, attribution, or otherwise, on our part and we will not be liable for any use or disclosure of any User Content. We are not responsible for any errors or omissions the User Content, or for any results obtained from the use of such information. You hereby waive any legal or equitable right or remedy you may have against K a k t u s ® with respect to User Content.
  18. Payment
    Payment can be made by any of the following methods:
    Any credit card (Stripe)
    Direct Bank Transfer
    Cash on Delivery (only for Slovenia in the moment)
    Payment will be debited and cleared from your account at the point at which your order is acknowledged or when treatment takes place
    Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder’s address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to K a k t u s ®, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
  19. Products and services may be purchased with one-time fees, while others may be offered on a subscription basis, and may provide you the option to activate recurring automatic payments for recurring fees. Before you pay any fees, including before activating or updating any recurring payments, you will have an opportunity to review the fees that you will be charged before you accept them. If you activate or update recurring payments through the Service, you authorize K a k t u s ® or its third-party service providers to periodically charge, until cancellation, all accrued sums. The total cost charged to your payment method for each subscription order will be the price of the Product on the Site at the time your order is processed, less any subscription discount also posted on the Site at the time your order is processed, plus any applicable shipping charges and sales tax. Recurring subscriptions automatically renew unless they are cancelled via a method described in the Service at least 24 hours before the next scheduled shipment date. At our sole discretion, we reserve the right to change subscription benefits at any time, including price, discount amounts, shipping charges and eligibility used to determine discount amounts. We reserve the right to terminate your subscription(s) at any time. If we do so, you will only be charged for orders already processed. All changes will apply to future orders, including for current subscriptions.
  20. Payment Processing. Payment processing services for K a k t u s ® may be provided by our third-party payment processors, which may include Stripe Inc. (“Stripe”). Stripe uses your credit card to make payments. The processing of credit card charges or credits, as applicable, relating to your use of the Service will be subject to the Stripe Services Agreement. You hereby agree to be bound by the Stripe Services Agreement, which may be modified by Stripe from time to time as set forth therein. As a condition of K a k t u s ® enabling payment processing services through Stripe, you agree to provide K a k t u s ® with current, accurate, and complete information about you and your payment methods (billing address, credit card number, expiration date, etc.), and you authorize K a k t u s ® to share this information with Stripe, as well as transaction information related to your use of the payment processing services provided by K a k t u s ®.
  21. Gift Cards. Users can purchase and use K a k t u s ® gift cards (“Gift Cards”) to purchase Products on the Site. For a Gift Card balance inquiry, please email us at Gift Cards do not expire. No fees for inactivity or service fees apply. Gift Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Gift Card. No refunds are permitted with respect to Gift Cards. The value of any lost, damaged, or stolen Gift Cards will not be replaced. If a Gift Card is non-functional, please email us at hello@kaktus-oil.com and we will send you a replacement.
  22. Optional Third-Party Services. K a k t u s ® and third parties may make available integrations between the Service and third-party products or services, including plugins and related services (“Third-Party Services”) that you may elect to use. Any use by you of such Third-Party Services is solely between you and the applicable Third-Party Service provider. Because the Third-Party Services rely on the Third-Party Service provider’s continued operation, we provide access to such Third-Party Services “as is” and “as available” without any warranties or representations and without any endorsement. K a k t u s ® is not responsible for any violations of applicable law by Third-Party Service providers, or for any liability arising from your use of Third-Party Services. K a k t u s ® does not guarantee the continued availability of any Third-Party Services (or any integration with Third-Party Services or related Service features), and if such Third-Party Services or related features are discontinued, you will not be entitled to any refund, credit, or other compensation. Depending on your location, certain Third-Party Services may not be available to you.
  23. Ownership.
  24. K a k t u s ® . The Service, including any content, modifications, and updates, and all intellectual property rights therein is owned by K a k t u s ® and its licensors. Trademarks. You acknowledge that K a k t u s ® has acquired, and is the owner of, common law or registered trademark rights in the name and word mark ” K a k t u s ® ” and in the other marks and design marks displayed on the Service. You acknowledge that these names and marks are famous and internationally known.
  25. Feedback. If you give K a k t u s ® feedback, proposals, comments, or suggestions concerning the Service (collectively, “Feedback”), you hereby assign to K a k t u s ® all right, title, and interest in and to the Feedback, and K a k t u s ® is free to use the Feedback without payment, attribution, or restriction.
  26. Confidentiality. In the course of providing the Service, K a k t u s ® may disclose or make available to you information about its business. You acknowledge that all knowledge, information, and data provided by K a k t u s ® to you with respect to the business, operations, and marketing of K a k t u s ® products and services that is not generally known or publicly available, whether or not designated as “confidential,” is K a k t u s ® confidential information and you will not use or disclose such confidential information to any third party without K a k t u s ® prior written consent.
  27. Usage Data. K a k t u s ® may collect and analyze data relating to your use of the Service that is aggregated and/or de-identified in such a way that it is not associated with you (“Usage Data”) and other information relating to the provision, use, and performance of various aspects of the Service and related systems and technologies (including information provided by third-party analytical tools). K a k t u s ® may analyze, process, collect, and use Usage Data for any purpose, including for improving the Service and developing new products, services, features, and functionality.
    Special Notice for International Use. Recognizing the global nature of the Internet, you agree to comply with all applicable laws regarding the transmission of data exported from the EU or the country in which you reside. If you are using the Service from the European Union or other regions with laws governing data collection and use, then you agree to the transfer and processing of your information.
  28. Consent to Electronic Communications.
  29. Administrative Communications. By using the Service, you agree that we may communicate with you electronically regarding registration, security, privacy, and administrative issues relating to your use of the Service.
  30. Consent. You consent to receiving our email newsletter and other marketing-related emails from us. If you wish to remove yourself from our email list for such marketing-related emails, please use the unsubscribe link in any email received from us, or email us with “OPT-OUT”, “UNSUBSCRIBE”, “STOP”, or “REMOVE” in the subject line. If you are in the EU, you will instead receive an affirmative opt-in notification.
  31. Term and Termination.
  32. Term. The term of these Terms will commence on the date on which you first access or use the Service and will continue as long as you continue until terminated.
  33. Termination. You may terminate these Terms at any time by notifying us that you no longer wish to use the Service, or when you cease using the Site. If you breach (or if K a k t u s ® suspects you have breached) these Terms, K a k t u s ® may, in its sole discretion, terminate these Terms and your User account and/or limit, suspend, or terminate your access to the Service, with or without notice.
  34. Deactivation. K a k t u s ® may, without notice to you: (1) restrict, deactivate, or terminate your access to the Service (or any portion); or (2) terminate or modify the Service (or any portion). K a k t u s ® will not be liable to you or any third party for any termination of or modification to the Service regardless of the reason for such termination or modification. If you are dissatisfied with any termination or modification of the Service, your only remedy is to stop using the Service.
  35. Representations and Warranties; Disclaimer.
  36. User Content. You represent and warrant that: (1) you are the creator and owner of any User Content you provide or otherwise have sufficient rights and authority to grant the rights granted to K a k t u s ® in these Terms; (2) K a k t u s ® use of your User Content in accordance with these Terms will not infringe, violate, or misappropriate any third-party right, including any intellectual property right, proprietary right, or privacy right; (3) your User Content does not contain any viruses, adware, spyware, worms, or other harmful or malicious code; and (4) unless you have received prior written authorization, your User Content does not contain any confidential information of any third party.
    DISCLAIMER. K a k t u s ® MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICE, PRODUCTS, THIRD-PARTY SERVICES, OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY QUALITY, ACCURACY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. THE SERVICE IS PROVIDED ON AN “AS IS”, “WHERE IS” AND “AS AVAILABLE” BASIS. K a k t u s ® DOES NOT WARRANT THAT THE SERVICE, PRODUCTS, OR THIRD-PARTY SERVICES WILL SATISFY YOUR REQUIREMENTS, ARE WITHOUT DEFECT OR ERROR, OR THAT THE OPERATION OF THE SERVICE, PRODUCTS, OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED. Some jurisdictions may limit or prohibit warranty disclaimers, and this Section will apply solely to the extent permitted under applicable law.
  37. Limitation of Liability.
  38. EXCLUSION OF DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER K a k t u s ® NOR ANY K a k t u s ® PARTY WILL BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, INCLUDING LOST PROFITS, LOSS OF BUSINESS, LOSS OF SAVINGS, OR LOSS OF DATA, EVEN IF K a k t u s ® IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. K a k t u s ® SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF YOUR RECEIPT OF THE PRODUCTS, OR ANY THIRD-PARTY SERVICES.
  39. DAMAGES CAP. K a k t u s ®’S TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF: (1) THE AMOUNT OF FEES PAID BY YOU TO K a k t u s ® DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE CLAIM (DETERMINED AS OF THE DATE OF ANY FINAL JUDGMENT IN AN ACTION); OR (2) $100.
  40. Compliance with Applicable Law. Governing Law and Jurisdiction
    These Terms and Conditions and the validity, construction, performance of all contractual and non-contractual matters arising therefrom, shall be governed by European Law and shall be subject to the exclusive jurisdiction of the European Union.
  41. (Ownership), or 8 (Confidentiality), K a k t u s ® may suffer irreparable harm, and monetary damages may be inadequate to compensate K a k t u s ®. Accordingly, K a k t u s ® may, in addition to any other remedies available, seek injunctive or other equitable relief in response to any such breach. The failure of K a k t u s ® to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Contact Us. If you have any questions about these Terms or otherwise need to contact us for any reason, you can reach us at hello@kaktus-oil.com

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